Refund Policy

At Lipapap, we are committed to ensuring our clients are satisfied with our services. This Refund Policy outlines the circumstances under which refunds may be issued for our offerings. By engaging with our services, you agree to the terms outlined below.

1. General Terms

• Refund requests must be submitted within 30 days of the initial transaction or service delivery.
• All refund requests must be made in writing, either via email or through our customer support portal.

2. Hosting Services

• If you are not satisfied with our hosting services within the first 30 days, you are eligible for a full refund. This applies only to new accounts and does not include fees for domain registration or additional services.
• After the initial 30 days, no refunds will be issued for hosting services.

3. Web App Development

• Refunds for web app development services will be considered on a case-by-case basis. If a project does not meet the agreed-upon specifications or deadlines, you may request a refund. A detailed explanation of the issues must be provided.
• If work has commenced, refunds may be prorated based on the percentage of work completed.

4. Dedicated Servers

• Clients can request a refund within 30 days of setting up a dedicated server if they experience significant performance issues not resolved by our support team.
• After 30 days, no refunds will be issued for dedicated server services.

5. Domain Name Registration

• Domain name registration fees are non-refundable once the registration is complete. This includes renewals and transfers.
• If a domain name is not successfully registered, a full refund will be issued.

6. Custom App Development

• Refunds for custom app development will be assessed based on the progress of the project. If the delivered product does not meet the agreed-upon requirements, clients may request a refund, which may be prorated based on completed work.
• Refund requests must include detailed information regarding how the project failed to meet specifications.

7. Networking Services

• Refunds for networking services will be considered if there is a failure to deliver services as promised. Requests must be made within 30 days of the service start date.

8. Exclusions

• Refunds will not be issued for any services rendered that have been used or are beyond the eligibility period outlined in this policy.
• Any fees associated with third-party services or products are non-refundable.

9. How to Request a Refund

• To request a refund, please contact our customer support team via email at support@lipapap.co.ke with your order details and reason for the refund.
• Our team will review your request and respond within 5 business days.

10. Policy Changes

Lipapap reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of our services will signify acceptance of the updated policy.

By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy. If you have any questions or concerns, please do not hesitate to reach out to us.